Feedback is an essential element of success. Not only do you need to know what your customers expect from you, but your client-facing personnel also must understand what both you and your clients expect from them. Likewise, it’s crucial that employees can communicate their perspectives so that you can help them accomplish both your goals for them and their aspirations for themselves. Results-Based Performance (RBP) Reviews are an effective tool that supports employee satisfaction. The purpose is to:  

In the coming months, we’ll dig into how to implement effective RBP Reviews and illustrate how they promote four Mission Critical Success Factors in every business. These factors include:  

We sometimes fixate on pleasing our customers and vendors—both of whom are vital to your success. But never forget that your employees are just as important. Effective RBP Reviews can ensure a happy and fulfilled workforce that will only add to the value of the services you provide to clients.